Customer Service

Privacy Notice
http://www.greenbikekit.com  will take the responsibility to protect your personal information since we consider private information to be confidential. Therefore we would like to know how we collect your data and what we will use this data to.
 Personal data obtained and handling
Your registration, emailing, inquiries or newsletter signing on www.greenbikekit.com will reveal your personal information to us; however, we will not release this information to the third party until we get your agreement. We will take the responsibility for the usage of your personal information.
Usage purposes of your personal information
The personal information we obtain will be only used for providing your demand services and products, and other requests with your agreement. Your private information might be used in one of the following conditions:
1. To provide service to you: to communicate with you for product information and detail demands; provide technical information if you need.
2. To enhance customer service: with your feedback, we will enhance our service so that we can provide more suitable products and effective service.
3. To proceed with the transaction: to deliver the cargo to you, we need to send your information to the shipping company
4. To send email periodically: we will send email to you if we have any new products, updates, related products and new services with your email address provided in ordering
5. To conduct survey or promotions
Choice and opt-out
If you no longer wish to receive updates, new products, promotional products information from www.greenbikekit.com, please email to info@greenbikekit.com for opt-out.
Terms & Conditions
1. Security
 Secure Sockets Layer (SSL) will encrypt your personal information when you place an order on our e-shop.
2. Order placing
When you finish placing the order, our system will provide you an order number; when we receive the payment, we will change the order status on our system and you can check your order status on our website directly(https://www.greenbikekit.com/trackorder/index/).  All the freight in our eshop is calculated by weight, if the volume of the cargo is too large, the shipping cost would not be adequate sometime; also some express companies consider battery as dangerous product and refuse to carry it, the shipping cost for the battery would be increased for special way carrying by some express company. For some shipping channels, import custom duties must be borne by the customer, please be noted. We provide duties and VAT free shipping channels for most countries(EU countries, USA, Australia, Canada etc.
3. Payment methods
We accept payment by Paypal, if the amount is larger, please pay by banking transfer, for banking information, please email us.
If you failed to order online, please send us(info@greenbikekit.com) a shortcreen of your shopping cart, we will send you a Paypal invoice for the order.
4. Personal detail information
Please provide detailed personal information, email address, shipping address, phone number and billing address, otherwise the process of order would be delayed. Please be confidential for your own account and password; your account information will be saved in a secure server for proceeding future orders or for warranty.
5. Product delivery
A tracking number will be provided to you after cargo is delivered, you can check order status or tracking number if the order is shipped from here https://www.greenbikekit.com/trackorder/index/; fill your order number and track, if you don't know your order number, you can check the order number in your greenbikekit account, if you place the order as guest, you can find the GBK order number in your paypal payment detail page. 
6. Return policy
If you're not satisfied with your received products, you can return the products to us within 30 days after you receive the products; we will refund you after we received the returned items.